Pro-forma orders can be cancelled up until payment is made. Orders for plain stock (unbranded) can be cancelled or returned for a refund within 14 days of the order.
Plain stock items sourced from overseas, or that have been custom-made cannot be returned.
Due to currency and materials fluctuations, prices are subject to change without notice.
If there are pricing inaccuracies or changes in quoting (including after payment made) we reserve the right to cancel the order and refund payment.
Promopeer is not obligated to deliver based on a quote generated from our website based on incorrect pricing. In this event, we have the option to inform the customer of amended pricing and offer a full refund if the customer doesn’t choose to proceed with the order.
Sales Tax (GST):
In accordance with Australian Goods & Services Tax laws, goods shipped in Australia will be charged GST.
Inventory stock is on a first come first serve basis. Inventory cannot be placed on hold without a written order.
All logos/artwork must be supplied in Vectorised EPS, AI or PDF format (must be created with outlines). If this format is not available we do offer a redraw service, free of charge.
All printing/embroidery colours must be supplied as PMS format. All efforts will be made to match these PMS colours as closely as possible. Please double check all sign off forms before approval. Promopeer takes no responsibility for incorrect details approved by the client. Please also note that colours on computer screens may appear differently to actual printed items. While every effort is made to match the nominated print colours, exact matches are not guaranteed and tolerance to 2 shades is to be considered acceptable.
The customer is responsible for all shipping charges related to their order. All freight will be charged at cost. Shipping instructions, delivery address and delivery date must be included in the order. All Promopeer products are sent via courier services and all deliveries must be signed for upon delivery or authority should be provided for the package to be left if no receiver is available. Changes to shipping instructions must be in writing, approved by Promopeer and submitted at least 72 hours prior to ship date as goods may be shipped early. We will not be responsible for delays or additional charges for any unapproved changes. All orders become the customer’s property upon our delivery to the carrier. Customers should file claims with the carrier for any delayed, lost or damaged shipments.
Promopeer will be happy to assist with this, but the customer must initiate this process within 14 days of shipment. Delays caused by a carrier are not the responsibility of Promopeer and no refunds, credits or returns will be given to customer due to carrier issues.
Payment for goods must be made in full prior to beginning production of any order unless other payment terms are agreed upon and stated in the invoice. Promopeer will not be responsible for any delays in production/delivery due to payment not being made.
Due to unprecedented demand for some of our products (including but not limited to hand sanitiser and face masks), refunds will not be given for any changes to estimated or confirmed delivery dates. We are of course being fully transparent with our delivery timelines, however there are many factors out of our control, including but not limited to the demand for particular products. In some cases, delivery estimates from our suppliers are changing by the hour.
By paying for your order (or a deposit), or by signing off on an artwork approval form, you are agreeing to the terms and conditions of our order.